Agency Management (AM) Institute

Agency personnel today must be both professional insurance counselors and sound business people. Learn the operations necessary to run an agency.

This institute covers:

• The Agency as an Organization
• Financial Analysis and Agency Value
• Managing an Agency's Book of
  Business I - New Business
• Managing an Agency's Book of
  Business II - Retention
• Human Resources
• Agency Productivity and Effectiveness
• Legal & Ethical Responsibilities